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Disclosure

As a financial advice provider (FAP), we are regulated by the Financial Markets Authority (FMA). Here are the details of our license:

Licensing Information

Property IQ (FSP1005285) is a Financial Advice Provider (FAP), licensed and regulated by the Financial Markets Authority to offer financial advice.

Nature and Scope of Advice

We specialise in financial advice on:

  • Property Investment
  • KiwiSaver
  • Managed Funds
  • Investment Planning
  • Financial Planning
  • Cashflow Management
  • Retirement Planning

When advising on property investment, we are independent of any specific provider, builder, developer, or real estate agent, giving us access to a wide range of options across New Zealand.

For KiwiSaver, we provide advice specifically for the Generate KiwiSaver scheme.

Fees and Expenses

We may charge the following fees for financial advice:

  • an initial advice fee for the time involved in meeting a client, obtaining all necessary information, and preparing and presenting a financial strategy plan;
  • an ongoing financial advice fee for the provision of ongoing financial advice services; and
  • undertaking a specific assignment, for which an agreed consultancy fee may be charged.

An estimate of fees for any particular engagement can be provided, and any fees for advice will be agreed to in advance.

Conflicts of Interest and Commissions

Property IQ and Amy Po-Ching receive commissions from the product providers we work with. Full commission details will be provided after we understand your needs.

To ensure our advice is always in your best interest:

  • We follow a structured advice process based on your goals and circumstances.
  • Our advisers receive annual training on managing conflicts of interest.
  • We maintain registers of conflicts of interest, gifts, and incentives, which are regularly monitored and reviewed.
  • We conduct an independent Compliance Assurance Review annually, carried out by Strategi.

Complaints handling and disputes resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: 021 331 395

Email: amy@propertyiq.org.nz

When we receive a complaint:

  • We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
  • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Ltd.  FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact FSCL:

Call: 0800 347 257

Email: complaints@fscl.org.nz

Write to: PO Box 5697, Wellington 6140

Duties Information

Property IQ and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests;
  • exercise care, diligence, and skill;
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact Details

Property IQ (FSP1005285), is the Financial Advice Provider.

Call: 021 331 395

Email: amy@propertyiq.org.nz

A written copy of this information is available upon request.